PRODUCTS
Q: What size should I buy?
A: Please see the sizing chart icon next to each product for your reference.
Q: Can I be notified if something is back in stock?
A: Unfortunately, an automatic feature is not yet available, and we hope to make it available shortly. Please contact us and we will notify you when an item is back in stock.
Q: Where do the proceeds go?
A: 100% of proceeds from the sales of our gear support American Farmland Trust
Q: Are your products sustainably made?
A: Environmental stewardship is an integral part of AFT’s mission! That is why we strive to support sustainable manufacturers using recycled and recyclable materials whenever we can.
ORDERING
Q: Can I change or cancel my order?
A: If you have placed an order, and you would like to:
- Cancel the order
- Add or remove items
- Change the shipping address
Please contact us within 30 minutes of placing your order. To ensure the best service, please send the message with the subject “Change or cancel order” and include your 5-digit order number that can be found in your confirmation e-mail in the body of your message along with any additional required information to make the adjustment (i.e. the updated shipping address or the items and sizes you would like to change). Cancellations and order modifications are not guaranteed and can only be made during business hours (Mon – Fri from 9AM to 5PM PST).
Q: When will my order ship?
A: Upon placing your order, it may take our shipping facility 24-72 hours to process, pack, and ship your order. During the holiday season, we may experience a delay of up to an additional 72 hours for processing. For standard shipping, items should arrive to your shipping address within 5-7 business days following the ship date.
Q: Can I include a gift receipt together with my order?
A: All deliveries will include a packing slip that omits the price of each product. No separate gift receipt is needed. Unfortunately, at this time, we cannot include gift messages with orders, so please let the recipient know to expect a delivery from us.
Q: Do you offer coupons or discounts?
A: Being a non-profit that heavily relies on charitable contributions, we rarely offer coupons or discounts due to the nature of our business. However, we might offer a discount code to our constituents related to donation promotion. If you would like to place a bulk order, please contact us and we’ll assist you with pricing.
Q: I did not receive order confirmation. Did you receive my order?
A: Typically, this happens due to a typo in your email address. Sometime though the payment fails to process resulting in us not receiving your order. If you have not received an order confirmation, please contact us with the name associated with your order, and we will help you.
SHIPPING
Q: Do you ship outside of the US?
A: No, we do not ship out of the US and US territories
Q: Do you offer expedited shipping?
A: At checkout, you will have the option to choose 2-day expedited shipping for an additional cost if the shipping address is not located in Zone 9 (Alaska, American Samoa, Hawaii, Guam, Northern Mariana Islands, Puerto Rico, Virgin Islands, and Greenland).
Q: What carriers do you use?
A: We ship with USPS, UPS or FedEx.
Q: How do I track my order?
A: Once your order is shipped, you will receive an e-mail notification with the tracking info for your delivery.
RETURNS & EXCHANGES
Q: What is your return policy?
A: We want you to have the best experience possible when shopping with us. You have 30 days to initiate a return. Items that are returned must be unworn with tags still included.
Q: How do I make a return?
A: If you need to return something you purchased, please contact us with the e-mail subject “Return:” followed by your 5-digit order number (you can find this on your order confirmation email. It begins with “#(*****)”) and the shipping zip code on the order. We will reply with a correct address to ship your return to. Unfortunately, we do not cover costs of return postage. If your order was a gift, please contact us to initiate a return.
Q: Can I exchange for a different size?
A: Indeed! If you ordered the wrong size, we are happy to exchange it for another size. Contact us to start the process. You will need the email address that you used to place the order along with the 5-digit order number (you can find this on your order confirmation email. It begins with “#(*****)”). Please include the size(s) you need exchanged.
Q: I received a wrong or damaged item. What should I do?
A: If you received wrong or damaged item(s), please contact us as soon as possible with your order number and a photo of the issue. We will address it for you as quickly as possible.
Q: How long does it take to receive a refund?
A: We try to issue refunds as quickly as possible; we understand that money can be tight. Once we receive the return package and inspect the item(s), we will issue your refund. Under normal conditions, this process typically takes 10-18 days from the time you send it back. During the holiday season, allow up to an additional 10-20 days. Once your refund is issued, you will receive an e-mail notification. Please note that it can take 5-7 business days for your bank to reflect the transaction.
PAYMENT
Q: What methods of payment do you accept?
A: We utilize Stripe as our gateway. Stripe supports payments via credit cards of all major card associations (VISA®, Mastercard®, American Express®, Discover®, JCB® and Diners Club®), Paypal™ and associated gift cards. Additionally, mobile payments from Apple Pay® and Google Pay™ can also be processed.